The following is an ever-growing list of FAQs and Tips in response to our tech support calls. Wiring diagrams and manuals can be found in most cases by going to the particular system you own in our SYSTEMS section. Possible issues below are in bold text and are followed by suggested answers. Our systems have been developed for simple installation not by a sales team or purchasing agent, but by people who have worked in the installation fields in both the aftermarket and OEM verticals. Our systems are backed with over 30 years of experience in the industry.
Verity goes to extreme efforts to ensure our customers receive the highest quality of products. Every system and component is tested in the factory. When the product reaches our shipping department, another 10% of inbound systems are rechecked to ensure the highest quality. Verity Rear Vision Systems has a lower than a .024% issue rate.
What do I do with the trigger wires when installing?
There are dedicated trigger wires for each camera input. These wires should never be installed to constant power. The trigger wires are used to "trigger" (turn on/off) a camera. For example, they could be installed on the back up light wire so that when the vehicle is placed in reverse, the backup camera will then be turned on.
Verity Monitors are constantly on or are powered on by a triggered event, such as backing up:
The monitors have memory built into them. This means that if the monitor is left on when the vehicle is powered off, the monitor will turn back on when the vehicle is also powered back on. The same goes for when the monitor is turned off.
What is (16:9) Ratio?:
16:9 is an aspect ratio with a width of 16 units and height of 9. Since 2009, it has become the most common aspect ratio for sold televisions and computer monitors and is also the international standard format of HDTV, Full HD, non-HD digital television and analog widescreen television.
Why is my monitor screen BLUE?:
Because most Verity Rear Vision Systems accept multiple camera inputs, if the monitor is not set to the input that has the camera connected to it, the screen will be blue. This can be remedied by using the monitor selector switch on the monitor. It will be either a button marked “cam” or the button which looks like a box over a box.
The camera has become disconnected from the system. 1) Check the camera connection which can be found approximately 8” from the back of the camera. We use the highest quality 4-pin aviation connectors with an added waterproofing/connection locking sleeve on the rear camera connection. 2) Check the 13-pin connection on the monitor harness. This harness attaches on one end to the cable coming from the back of the monitor and to the camera on the other end. If 1 or more of the 13 pins has been bent or broken, that will also cause a Blue screen; the information from the camera can't get to the monitor.
The camera has moisture in it. If the lens has been cracked, if the cable has been pulled too tightly at the back of the camera (breaking the waterproof seal), or if the camera has received a significant impact breaking the seal, the wires are compromised and information is lost.
The screen will not turn off when in forward gear or in park:
Our systems have a memory built into them. If the monitor is on when the vehicle is powered off, the monitor will turn back on when the vehicle is restarted.
The OEM / Fleet manager may have the monitors set to be on at all times. Verity Rear Vision Systems uses monitor screens that are rated to run 5 to 7 years non-stop. Leaving them on when the truck is in use will not hurt them.
The backup trigger wire may not be connected to the truck (See Manual).
The screen has spots like water on it:
Please understand the next simple answer is due to MANY calls to our R&D department. Check to see if the camera is clean. What often is confused with water in the camera is typically a dirty lens.
Our cameras are tested in the factory to a depth of 66ft. We use nothing less than an IP68 camera. Our commercial systems all have IP 69 cameras.
Our “C” series systems have cameras that are filled with nitrogen to prevent fogging - a process that is uncommon in the industry.
The image at night seems to be having white clouds over the image:
VerityRVS cameras have infrared night vision. The infrared is bouncing off the dirt on the camera lens. A simple spray from a garden hose should remedy the problem. Although our cameras are tested and designed to withstand high-pressure water, washing the camera with a pressure washer may void the warranty.
At night my image is in black and white and not in color:
The night vision is using white infrared which will be processed as a black and white image.
What power is needed for the systems?
Because our systems are sent all over the world, the monitors will accept 9-32v DC. All Verity cameras are powered by the monitor.
How many power connections are needed?
Our cameras all get the power from the monitor or in special applications, a secure external DVR thus only one power connection is needed.
Why is my monitor screen white?
The brightness has been turned up to the max setting. Enter the on-screen menu and adjust the setting to 50%.
What is the camera cable pinout?
In electronics, a pinout is a cross-reference between the contacts, or pins, of an electrical connector or electronic component, and their functions.
Does the FMVSS-111 ruling state what the minimum size of the screen viewing area is?
NHTSA 10/04/17 Answer: There is no size specification for the rearview monitor screen. The standard indicates a requirement for field-of-view where test objects F and G 150 mm band are visible, and test objects A thru F must be seen in their entirety. So, a screen must be large enough to meet the above.
The test object size test specifies the angle that the test objects must have from the driver's eye point perspective. Again, no screen size is required other than it must be large enough for these angles to be met.
Unfortunately, there is no simple screen size that if indicated would show compliance. For example, you could have a flat-screen TV size monitor which because of the rear camera quality cannot see all the test objects or meet the angle spec.
When an Up-fitter or Camper OEM removes or permanently lowers the tailgate of a truck that was equipped with a rear vision system compliant with the K.T. Safety Act, is that Up-fitter or OEM required to replace the camera or camera system with another that meets the mandate requirements?
NHTSA telephone Answer: “It is illegal for any OEM, Up-fitter, Dealer, or Repair Shop to remove or make inoperable a factory installed safety component (i.e. safety belts, airbags, camera systems, etc.). Doing so brings the vehicle out of compliance. That entity must replace/refit another mandate-compliant component before it can be sold or delivered.” (Reference: NHTSA Regulatory Statute 49 U.S.C. Chapter 31 – Motor Vehicle Safety / Standard 108.)
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What is IP rating?
Ingress Protection (IP) and what it means
The IP Code (or International Protection Rating, sometimes also interpreted as Ingress Protection Rating*) consists of the letters IP followed by two digits and an optional letter. As defined in international standard IEC 60529, it classifies the degrees of protection provided against the intrusion of solid objects (including body parts like hands and fingers), dust, accidental contact, and water in electronic enclosures. The standard aims to provide users with more detailed information than vague and over-used marketing terms such as waterproof.
What is GUI?
GUI stands for Graphical User Interface and can be pronounced as either G-U-I or "gooey". It basically allows for the use of icons or other visual indicators to interact with electronic devices, rather than using only text via the command line. The send symbol on your cell phone is an example of a GUI.
If you are having an issue with your Verity system, please contact our service department. For a faster resolution of your particular problem, you can fill out our online service ticket (below and on the Home Page) and someone from our tech support will give you a call.
